Job Description

Job Description

Job Description

Duties & Responsibilities

Operations Agent Competencies

• Customer Service, field phone calls and general office support 
• Creating/ Auditing an Organization in Cargowise 
• ISF filing with US Customs 
• File Opening / Data Entry in Cargowise 
• Cargo Tracking on carrier/ port websites for Air, LCL and FCL 
• Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs) 
• Fundamental understanding of international shipping processes 
• Basic knowledge of Incoterms 
• Understanding of different types of bills of lading 
• Communication with customers, international agents, domestic vendors 
• Dispatching trucks for recovery / delivery 
• Issuing Arrival Notices 
• Paying arrival charges 
• Invoicing clients 
• Daily problem resolution 
• Ongoing Logistics and Regulatory Training 
• Vendor rate negotiations 
• Processing/ Auditing invoices for vendor charges 
• Quote clients 
• Setting up/ Coordinating Shipments with partners at origin 
• Handling Triangle Shipment Coordination 

Operations Specialist I

• Look up products in the USHTS and on CROSS to check HTS codes 
• Review shipping documents to ensure all required customs data is on the paperwork  
• Communicate with customers and agents to get documentation corrected as needed 
• Process a Single Entry Bond when required 
• Process multi- line commercial invoices through Deep Cognition 
• Entry writing / prep in Cargowise 
• Know the flags for applicable PGA’s 
• Understand current Additional tariffs 
• Work with Sales and Senior Ops team members to document Client SOW’s 

Experience & Qualifications  

• Previous experience working with Freight Forwarding Operating Systems 
• Proficient in Microsoft Office  
• Educations 
• High School or equivalent ( 2 years experience ) 
• Associates Degree 
• Bachelor Degree  
• Entry Level 
• 3-4 years of experience 
• Must pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility. 

Physical Requirements (ADA Compliance)

• Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.  
• Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.  
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. 
• Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.  
• Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act. 

Compensation details: 58240-62400 Yearly Salary

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